Now on Amazon CloudWatch Omni: collaborative AI-powered observability for your applications

The team-facing side of CloudWatch Omni brings a single collaborative observability experience for applications and AI agents — built on OpenTelemetry, so existing telemetry shows up with nothing to reconfigure, with the whole team reaching it through one URL and enterprise SSO. No console access or AWS credentials required for your developers.

Setting up your team

In the CloudWatch console, click "Try CloudWatch Omni," then connect your identity provider through IAM Identity Center (Okta, Azure AD, and other SAML 2.0 providers). Team members access Omni at your dedicated URL. Create a Space that groups the applications your team owns and their telemetry.

What the team gets

• Automatic service discovery and dependency mapping. Omni discovers your services automatically and shows your application topology immediately — no manual service map building.
• Plain-English questions. Ask Omni anything about your applications in natural language; it analyzes your telemetry data and surfaces insights.
• Service health alerts and AI investigations. Set up health alerts, configure what matters, and trigger an AWS DevOps Agent investigation to identify root cause and develop a mitigation plan, with next steps suggested.

The observability experience is unified: applications and AI agents observed together, through one URL, with SSO — restructuring observability from a per-tool console sprawl into a shared team workspace.

Bottom line

The team setup matters as much as the feature list: SSO via IAM Identity Center, one URL, no console permissions for developers. For platform teams tired of running observability for everyone else, Omni's collaborative model — topology auto-mapping plus an AI investigation agent to correlate signals and trace root causes — is a genuinely different operating pattern worth piloting.